Our Commitment to Your Privacy
At Pinoy168, we take your personal information seriously — because trust is the foundation of everything we do. This Privacy Policy explains exactly how we collect, use, store, and protect the data you share with us whenever you visit, register, or play on our platform.
This policy applies to all visitors and registered members of pinoy168.best, the leading online casino platform built for Filipino players. Whether you're enjoying a quick game of Tongits, spinning the roulette wheel, or placing a bet on your favourite boxing match, we want you to feel confident that your details are in safe hands.
1. Information We Collect
To provide you with a secure, personalised gaming experience on Pinoy168, we may collect the following types of information:
Personal Identification Data
- Full name, date of birth, and nationality
- Email address and mobile number
- Government-issued ID details (for identity verification as required by gaming regulations)
- Residential address
Financial & Payment Data
- GCash, Maya, GrabPay, or Coins.ph account details (only wallet IDs/references — never PINs)
- InstaPay/PESONet bank transfer records (BDO, BPI, UnionBank, and other local banks)
- Visa/Mastercard card details processed through our encrypted payment gateway
- Transaction history and deposit/withdrawal records
Technical & Usage Data
- IP address, device type, browser version, and operating system
- Pages visited, games played, session duration, and click activity
- Cookies and similar tracking technologies (see Section 7 for details)
Communication Data
- Messages sent to our customer support team
- Responses to surveys or promotions you voluntarily join
- Feedback and reviews you submit on the platform
2. How We Use Your Information
Pinoy168 collects your data for specific, legitimate purposes. We do not sell your personal information to third parties — ever. Here's how your data is put to work:
| Purpose | Why It Matters |
|---|---|
| Account Registration & Verification | To confirm your identity and comply with KYC (Know Your Customer) requirements set by our licensing authority. |
| Processing Deposits & Withdrawals | To securely handle your ₱ PHP transactions via GCash, Maya, local banks, and card payments. |
| Delivering Our Services | To run the platform smoothly, personalise your game recommendations, and manage your account preferences. |
| Customer Support | To resolve your inquiries, complaints, or technical issues efficiently. |
| Responsible Gaming | To monitor play patterns and flag behaviours that may indicate problem gambling, in line with our Responsible Gaming commitments. |
| Promotions & Bonuses | To notify you of exclusive Pinoy168 offers, VIP rewards, and events that match your interests (you can opt out anytime). |
| Fraud Prevention & Security | To detect suspicious activity, prevent unauthorised access, and protect all Pinoy168 members. |
| Legal & Regulatory Compliance | To meet obligations under applicable Philippine laws and our gaming licence conditions. |
3. Sharing Your Information
We are careful about who sees your data. Pinoy168 may share your personal information only in the following limited circumstances:
Service Providers & Partners
We work with trusted third-party providers — such as payment processors, cloud hosting services, and identity verification partners — who are contractually bound to handle your data with the same level of care we apply. They cannot use your information for their own purposes.
Regulatory & Legal Authorities
Pinoy168 may disclose your information to government authorities, regulators, law enforcement, or courts if required by Philippine law, a valid court order, or to protect our members from fraud or criminal activity.
Business Transfers
In the unlikely event of a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of that transaction. We will notify affected users and ensure the same privacy protections remain in place.
4. Data Retention
We only keep your personal data for as long as it's needed to fulfil the purposes described in this Privacy Policy or as required by law.
- Active accounts: Data is retained for the full duration of your account with Pinoy168.
- Closed accounts: Financial records and KYC documents are retained for a minimum of five (5) years after account closure, as required under Anti-Money Laundering regulations in the Philippines.
- Marketing communications: If you unsubscribe, we remove you from our mailing list within 30 days.
- Technical logs: Server and access logs are typically retained for 90 days and then deleted.
After the applicable retention period, your data is securely deleted or anonymised so it can no longer be linked back to you.
5. How We Keep Your Data Safe
Pinoy168 employs industry-standard security measures to protect your personal information from unauthorised access, loss, or misuse. Here's what's in place:
- SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL technology.
- Secure Payment Gateway: All financial transactions are processed through PCI-DSS-compliant payment processors.
- Two-Factor Authentication (2FA): Available on your Pinoy168 account for an additional layer of login security.
- Regular Security Audits: Our systems are routinely tested and audited by independent cybersecurity experts.
- Access Controls: Only authorised Pinoy168 personnel with a legitimate business need can access your personal data, and all access is logged and monitored.
- Data Breach Response: In the event of a security breach affecting your data, we will notify you and the relevant authorities within the timeframe required by law.
That said, no system is 100% bulletproof. We encourage all Pinoy168 members to use strong, unique passwords and enable 2FA to further protect their accounts.
6. Your Rights Under Philippine Law
Under the Data Privacy Act of 2012 (Republic Act 10173) of the Philippines, you have the following rights regarding your personal data held by Pinoy168:
- Right to be Informed: You have the right to know how your data is being collected and used — which is exactly what this policy is for.
- Right to Access: You can request a copy of the personal data we hold about you at any time.
- Right to Rectification: If any of your data is inaccurate or incomplete, you can ask us to correct it.
- Right to Erasure (Right to be Forgotten): You may request the deletion of your data, subject to legal retention requirements.
- Right to Object: You can object to the processing of your data for direct marketing purposes at any time.
- Right to Data Portability: You can request your data in a structured, machine-readable format.
- Right to File a Complaint: If you believe your rights have been violated, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, please contact our Data Protection Officer at privacy@pinoy168.best. We will respond to your request within 15 business days.
7. Cookies & Tracking Technologies
Like most online platforms, Pinoy168 uses cookies and similar tracking technologies to improve your experience. Here's what you need to know:
What Are Cookies?
Cookies are small text files stored on your device when you visit our site. They help us remember your preferences, keep you logged in, and understand how you use Pinoy168 so we can make it better.
Types of Cookies We Use
- Essential Cookies: Required for the platform to function properly — you can't disable these without breaking core features.
- Analytics Cookies: Help us understand which games and pages are most popular so we can improve the platform.
- Preference Cookies: Remember your language, display settings, and other preferences.
- Marketing Cookies: Used to show you relevant Pinoy168 promotions (you can opt out in your account settings).
Managing Cookies
You can control or delete cookies through your browser settings at any time. Note that disabling certain cookies may limit your ability to use some features of Pinoy168 fully.
8. Third-Party Links & Services
Pinoy168 may occasionally reference or link to third-party content for informational purposes. Please note that we have no control over the privacy practices of external websites or services, and this Privacy Policy applies only to pinoy168.best.
We recommend reading the privacy policies of any third-party services you use independently of Pinoy168 — especially payment wallets like GCash or Maya, which have their own privacy frameworks.
9. Children's Privacy
Pinoy168 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older, in line with Philippine online gambling regulations.
We do not knowingly collect personal data from minors. If we discover that a user under the age of 21 has registered or provided us with personal information, we will immediately deactivate the account and delete the data. If you believe a minor has accessed our platform, please report it to support@pinoy168.best right away.
10. Changes to This Privacy Policy
Pinoy168 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. When we do, we'll update the "Last Updated" date at the top of this page.
For significant changes, we'll notify registered members via email or an in-platform notification before the changes take effect. We encourage you to review this page periodically so you're always in the loop.
Your continued use of Pinoy168 after any changes are published means you accept the updated Privacy Policy.
11. Contact Our Data Protection Officer
Got questions about your privacy? Want to exercise your data rights? Reach out to us — we're happy to help, kabayan.
- Email: privacy@pinoy168.best
- General Support: support@pinoy168.best
- Response Time: Within 15 business days
For formal complaints, you may also contact the National Privacy Commission of the Philippines at www.privacy.gov.ph.